Shipping and Returns Policy PLEASE READ

Shipping times. We can not guarantee shipping times but we can give an estimate. To

Brisbane- allow a minimum of one week

Sydney and Melbourne-allow a minimum of 3 days. 

Everywhere else in Australia. Allow a minimum of two weeks. 

If it’s for an event in the next two weeks please contact us first so priority is given and we can discuss feasibility of the item arriving before event date. 

Once again this is a rough guide. No guarantees on shipping times. We can not ship express, unless client is willing to pay extra. 


We genuinely want to help our customers save on shipping costs. Especially Perth, Tassie and other regional customers that dont want to spend more on shipping than other major cities. We offer a depot pick up option we strongly suggest you take if you are ordering larger items. Plinths will be automatically sent to depots in these capital cities and regional towns not in NSW.  Email joanne@luxeweddingdecor.com.au

 

  WHERE WE SHIP. 

Rates are calculated on size and weight. We ship to New Zealand as well! Contact us for a shipping quote!!


 Returns

Returns are available 30 days after payment.  Must be notified ASAP or it will be assumed you used to an event then wanted to return it. Must not be used and packed back in original packing.  Buyers will have shipping paid for by LWD if the item is broken. The buyer bearing no cost at all. But buyers need to check ASAP after delivery. If the item has Buyers still can return but must pay for postage. 

International Buyers.
We can’t refund shipping costs if you want to return your item.  Shipping can take up to 1-2 months.


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