Frequently Asked Questions

Hey! Though we can't tell an exact date, leave a minimum of 3 days to ship an order to Sydney and Melbourne. During the Christmas period, double this time.

Yes, you can! If you are living in Sydney and Brisbane, leave a minimum of 3 days. But if you live elsewhere in Australia, it can take a minimum of one- two weeks. Once again during the Christmas period, double this time. To get it delivered ASAP; you can contact us, and we will check the feasibility of shipping the item before the date of the event.
Yes, we do! We do offer depot pick-up options.
You can easily check your order status by logging into your account, or you can contact us to get the information.
Yes, we do sell backdrops to ramp up your venue. Besides table linen, beautiful vases, and other decors, we do sell backdrops at affordable prices.
Returns are available for 30 days after payment, but only on items that are not used and packed back in original packaging. If the item is broken or damaged, buyers will have shipping paid for by LWD.
Not at the moment.
Hey! If you would like to check your status or have any queries related to any product, you can contact us at joanne@luxeweddingdecor.com.au or call/message on 0433047711, and we will make sure to get in touch with you ASAP.
Make sure you notify us ASAP about your product, and we will reach out to you and help you with further steps. Make sure to pack the product back in its original packaging.
Our items are already reasonably priced, but with some of the less popular items, we may be able to discount items further.

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